#Speakchat | Marsha Collier – How Speakers Are Customer Service Messengers

Who Knew 5 Years Ago Speakers

Would Be More Valuable for Businesses

You Speak For Your Clients in Many Ways

We have seen a multitude of changes in business over the past 5 years.  Frankly, enough to make the sane person feel a little crazy.  Who knew that in a time of social networks let and right that traditional face to face conversations would be rising to the top in business like the delicious cream in fresh milk.

The role of speakers has been distilling itself into a beautiful new gem that is becoming a new diamond for businesses today.  We are more connected with each other than ever before in history, what people are appreciating and responding to is our ability to absorb learning and knowledge best through traditional story telling.  Who better to deliver that than a professional speaker.

Speakers are fast becoming an extension of brand ambassadors and customer service agents for businesses.  WHY you ask?  Simple.  People relate to people who can share a story in a profound and entertaining manner.  Your message is remembered better and your internal team starts to feel they have meaning and purpose once again in their companies.

Tonight on Speakchat we will discuss how as speakers are one of the important roles

of a companies customer service messaging

Our guest is Marsha Collier.  Author of the new “Ultimate Online Customer Service Guide” and over thirty books in the “for Dummies” series on eBay (see Experience below for current list), Twitter and Facebook For Seniors For Dummies, radio host and host of the Public Broadcasting program, “Making Your Fortune Online”

BusinessWeek best seller list author, passed the 1,000,000th book sold and remains the top selling author in the ecommerce field. Marsha’s books for every level of online seller are published worldwide in Spanish, French, Italian, Chinese, German and special editions in the UK, Canada and Australia.

Host of KTRB 860 AM Computer and Technology Radio – also www.computerandtechnologyradio.com

Embracing social media and working with online businesses to reach their customers through best practices.

Tonight we will discuss and uncover how speakers are becoming an extension of

a companies customer service reach, both internally and externally

Monday at 9pm ET-10pm ET a dynamic conversation online known as a hashtag chat occurs via Twitter with the hashtag #Speakchat.

We promote dialogue that allows us to take topics that affect our business as speakers on a deeper level and in a collaborative manner.

To learn more about the history of Speakchat please <<< Click

Our promise to you is we will go deeper than a sound bite chat. While there are great tweets that come out of chats that are passed along, we want to discuss our topics in a way that truly matter to you. They gain you more than a surface feel for the subject matter. Quotes and cute soundbites have been over done and a lot on social media. For this reason we host a moderated chat. This allows us to cover the topic in a way it builds on the knowledge shared in the tweet before, giving you substance at the end of the chat. For this reason we ask you look at the time-line we post for you each week and write down your questions during the chat so they are being asking at the point where they benefit you and the audience best.

Monday August 15th at 9pm ET

Tonight We Will Cover What Speakers & Authors
Need to Know About
How Speakers Are Customer Service Messengers

9:00-10:00pm ET

Who Wouldn’t Like to Have a Business as Well Loved

and Purchased as Virgin?

What Would Your Business Look Like If You

Worked with a Professional Speaker?

• How could you leverage your internal talent in more productive ways?
• Where could you achieve a more cohesive team work and rise in productivity?
• How valuable would it be to have your customers receive your messages in ways that resonate with them?

Each week we create the space to delve into topics on speakchat that facilitate mindset shifts,  expanded knowledge and create new partnerships.  Invite your fellow speakers, authors, event planners, conference providers, publishers allowing all of us to elevate our businesses and create a collaborative and co-hesive community.

If this is your first twitter chat here are some things that will help you enjoy the experience more.

If you use tweetdeck or seesmic destop you can open a separate column to view the chat using #SpeakChat

You can use one of these to follow #SpeakChat

Your best experience will be with Stanzr.  It is a social media conversation platform that allows social media chats to bring together multiple audiences ( instead of just folks on twitter) for a better conversation experience.

Here is where I recommend you join us for #Speakchat <<CLICK

Give yourself the peace of mind by coming a little early and not being so rushed.  This will allow us to help you if you need a little tutoring before the conversation starts and we have our hands full.

You new to SpeakChat please take moment and read our code of ethics-pretty please! <<(CLICK)

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• Are you an author who wants to gain exposure for your book?

• Do you have expertise that will help #SpeakChat Community thrive?

• Are you a speaker who is ready to connect with a powerful audience that will up-level your business?

Are you a company that services our industry and you want to sponsor #SpeakChat? Let’s talk, E-mail Michele! we love to support our community with valuable contributions as well as smartly positioning you in front of your target market.

p.s. have you listened to Breakthrough Business Strategies Radio OR Women In Business Radio? (well, tune in already…we been waiting for you)

Here is link to transcripts

(will be live after chat)